Liver Helpline

87545 97920

Emergency

98409 99809

PATIENT SERVICES

Patient Services

Campus

In our endeavor to provide comfort and care for patients and their caretakers, our facilities have been laid aesthetically, with attention to accessibility, safety and adequate privacy. Our campus with its expanse over 175 acres of land, houses the hospital, a medical university & residential township.

Within the hospital which is spread over 8 floors, covering two million square feet of built-up area we have 1500 beds for patients. We also have special patient suites overlooking the beautiful lake. Our emphasis is on a clean, healthy and calm environment that helps in healing. For patient caretakers who may wish to stay close to their loved one, SRMC has an on-campus guesthouse.

Ultimately the Program will help set up independent Liver Transplant programs in the country for comprehensive management of patients with liver diseases. 

OPD Services

Our daily outpatient clinics cater to patient needs. Making ease of access of our experts for consultations, all doctor suites are located in the first and second floor of our medical centre.

OPD service is initiated with patient registrations and re-registrations done at the ground floor with designated rooms for specialized consultations.

Customers who need special support like wheelchairs / stretchers, pick and drop from main gate to OPD lobby are provided necessary assistance.

At each private clinic patients are received by department secretary, to ensure guidance before and after consultation for further procedures / investigations / admissions etc.

Special Clinics

Besides regular OPD services for liver patients, we also have special evening clinics six days a week for follow up of such patients.

For patients with liver jaundice there is special clinic on every Monday, for fatty liver clinic is on Tuesday, for alcohol related liver diseases clinic is on Wednesday, for viral hepatitis clinic is on Thursday, for liver tumors clinic is on Friday and for liver transplant clinic is on each Saturday.

Patients can contact SRMC’s liver helpline to book appointments for liver OPD and special clinics

Intensive Care Units (ICUs)

For in-patients our intensive care units have special facilities and services for the observation and care of critically ill. Due to the special nature of the ICUs, necessary restrictions apply:

Entry of private-duty nurses, flowers, radios and portable televisions are not allowed inside ICUs

Visiting hours and number of visitors are limited; please check rules with your specific ICU.

Diet Services

During hospital stay, patients are provided meals that are both delicious and nutritious. You are advised to follow diet instructions specified by our dietitians for a speedy recovery. We offer a variety of meal selection.  Our food & nutrition services staff include clinical dietitians well trained in nutritional science, health maintenance and patient education. They provide extra nutritional support to patients who need it most

Our canteen provides sumptuous meals for patient care takers, providing a rich palette of healthy Indian meals, there is also a tuck shop to buy snacks, necessary daily use items and other provisions.

Our meals timings are

Morning Tea      6:30 a.m. – 7:30 a.m

Breakfast             7:30 a.m. – 8:30 a.m

Lunch                 12:30 p.m. – 1:30 p.m

Evening Tea        4:00 p.m. – 5:00 p.m

Dinner                 7:30 p.m. – 8:30 p.m

Delayed Meals

Occasionally, certain medical tests may be scheduled during your regular meal time, or a procedure must be performed on an empty stomach. This may delay a meal. As soon as you are able to eat, our nursing staff will order your food.

Please feel free to discuss any doubts regarding your diet with your dietician. For diet counselling, we have diet counsellors available from 8:00 a.m – 4:00 p.m (Ext No. 310). They are also available to teach patients about special eating plans and dietary restrictions. If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.

24/7 Pharmacy

Our on-campus pharmacy operates round the clock and can be contacted anytime at 044 – 4592 8889. At the pharmacy we follow national and international standards of joint commission international / national accreditation board for hospitals.

Our pharmacy and therapeutic committee includes group of doctors, pharmacist and nurse, monitors the pharmacy operations and also approves addition or deletion of drugs in the pharmacy.

New molecules introduced in the hospital are monitored for 3 months before being added in the formulary. Safety and efficiency of all drugs is maintained with proper storage.

Cold storage is maintained with 24 hours power backup, with double checking of each and every drug before dispensation.

All emergency and essential drugs are stored in wards but high concentration electrolytes are not stored in patient wards. They are diluted in the pharmacy and then sent to wards as required. Dilution of tablets is done for drugs that are not commercially available in lower strengths. All high alert medication, look-alike and sound-alike drugs are dispensed with color coded stickers. Dispensing is done only by a qualified and registered pharmacist.

Appropriateness of every prescription is checked by the prescription audit team. Drugs that have expired or are nearing expiry are removed from the shelf before 3 months.

All in-patient medication needs are met at bed-side by using online prescription. Patients can return all unused medications to the pharmacy without any deduction in cost

Blood Bank

A fully equipped blood bank serves as a lifeline for all blood related needs of the hospital. The bank offers services like:

  • Blood grouping and typing
  • Blood cross matching
  • Coombs test (updated method using gel technology now routinely done for all blood cross matches)
  • Coombs cross match
  • Tests for uncommon blood cell antigens and antibodies
  • Antibody titre
  • Screening tests for Hepatitis B and Hepatitis, CHIV venereal diseases and Malaria Microfilaria

The above mentioned screening tests are mandatory and have been prescribed under the guidance of the Drug Authority of India which is also the licensing authority.

Other special services provided by the Bank are blood components including red blood cells, fresh frozen plasma, frozen plasma, platelet concentrates

Blood components that are available in the emergency are cryoprecipitate platelet rich plasma

Patients can contact the Bank at 044 – 45928561

Check Out Process

When your doctor has discharged you and you are ready to leave, you will be escorted out in a wheelchair by hospital staff.

Before you leave, don’t forget to check your room carefully for any personal belongings. Remember, also, to pick up any valuables you stored in the hospital vault.

Payment Arrangements

Payment can be made by cash, credit cards on the day of admission. Receipts will be issued upon payment. Additional deposits may be required when the interim bill exceeds the initial deposit or when the Insurance / Corporate balance is insufficient. Please do not hesitate to check with the Admission Centre for any billing enquiries.

Before you leave, we request that you clear all charges not covered by your insurance or deposit. If you have not been cleared by the Business Office, please check on your account at the hospital business office at Ext. No. 403/367.

If you have questions after your discharge please contact us Board No: 45928500, Ext. No: 423, 8721

Operating Hours: 7:00 a.m. – 7:00 p.m

 

Ambulance for patient transport

Should you need assistance with transportation till home, please request the duty nurse to book an ambulance for you.

Complaints / Queries / Suggestions

We welcome your views on our services through feedbacks, they enable us to improve and help us meet your expectations.

We ensure that your stay with us is a pleasant and our staff strives towards the same, yet if on some occasion we were not up to mark, please feel free to inform us. Your comments, suggestions, or complaints about any aspect of our service is most welcome.

If we exceeded your expectations, your positive feedback too is welcome – it helps boost our staffs’ morale and will further enhance our commitment towards best patient care.

You are requested to speak with our floor administrator / nurse / ward secretary as and when required, who are there to ease things for you. Feel free to contact our Patient Guest Relations Department (PGRD) at Ext. 367.  Alternatively you can fill up our feedback form, which will be given to you at the time of discharge.  You can also send in your suggestions over mail communication@sriramachandra.edu.in or put them in the suggestion boxes kept in the Medical Centre.

Other Facilities

For the convenience of patients and their care takers, hospital provides services on payment of some extra charge

  • Outstation Call Facility using room telephones
  • Local Call Facility using room telephones
  • Arab TV Channels
  • Fax Facility
  • Xerox Facility
  • Guest Laundry Service
  • Gift Shop (Ext No.- 8112)
  • Bank Facility – by Indian Bank (044-23861300, 24765512, Ext. No. 8283)
  • Railway Ticket Booking (Ext. No. 132)
  • Post Office (Ext. No. 8285)
  • Internet Connection (on request)
  • SRMC Annex Guesthouse accommodation for AC and non-AC rooms Ext. No. 8310
  • General Store in Archana Canteen
  • Multi-cuisine Restaurants
  • Temple, other religious services & prayer hall available within campus
  • Greeting cards made by special children (Vidya Sudha) are available in the ground floor reception.
  • Spacious vehicle parking area